The Operations Manager (OM) will manage day to day operational activities of our key business clients by following proven processes to nurture the business accounts. The OM will conduct high-level conversations with senior executives about their business, their problems, and their operations. The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can eFectively interact with a team. The role involves managing merchant relationships, program implementation and managing internal stakeholders.
Experience- 10-12 Years
Education- Graduate. MBA Qualification is preferred.
Role:
• Manage all the required Operational activities. Ensure that our processes and procedures are followed smoothly, and timelines are met.
• Leading continuous improvement initiates, identify ineFiciency, streamline processes and implement best practices across ICC to drive operational excellence.
• Evaluate current workflows to identify areas of improvement, implement changes to enhance eFiciency and ensure scalability. Create and maintain SOPs, process documents, and operational controls
• Develop tools and processes for existing clients such as the tracking and delivery of commitments, & metric reporting.
• Orchestrate discussions with senior execs around their business needs. Collaborate with internal and external stakeholders to ensure operational excellence and alignment with ICC goal.
• Lead and mentor operations teams handling daily processing and validation activities. Establish operational best practices and ownership culture • Own end-to-end communication and resolution with partners and internal support team to solve queries and ensure seamless operations.
Requirements:
• The ability to write succinct, crisp emails and a great phone manner • Proficient in Excel, and Excellent written and oral communication skills. • Fluent in English. Additional language proficiency desired.
• Knowledge of programming language will be an added advantage